Volvo Trucks Remote Diagnostics

Starting in May 2012, all Volvo powered VN model tractors are equipped with Remote Diagnostics as standard equipment.

Remote Diagnostics represents a best-in-class diagnostic system for maximizing vehicle uptime. It provides convenient real time information to decision makers regarding preventive and required maintenance.

This service is provided at no additional cost during the standard engine warranty period of 2 years or 250,000 miles. After this period, it can be renewed through a yearly subscription.

Frequently Asked Questions


What is Volvo’s Remote Diagnostics?

This is Volvo Trucks’ seamless, dynamically connected system of vehicle management tools – driver to vehicle; vehicle to OEM; OEM to decision-maker; decision-maker to dealer; dealer to driver – all working together to keep your customer’s trucks on the road and their bottom line in the black. The Remote Diagnostics service is part of a larger strategy that supports Connected Vehicles. You may remember the addition of ASIST to all vehicles earlier this year, which was the first step in providing this functionality.

What does the service provide?

It provides remote monitoring, proactive diagnostic and repair planning assistance with detailed analysis of critical fault codes, streamlined service procedures with parts on-hand confirmation before a truck arrives for service, live Dealer and Costumer communication thru Volvo Action Service and service event communication and documentation between Volvo Action Service, Dealer and Customer provided thru ASIST.

When did this become available?

It was made standard equipment on all new Volvo powered VN vehicles ordered after May 21, 2012.

What does the service cost?

This service is provided at no additional cost during the standard engine warranty period of 2 years or 250,000 miles. After this period, it can be renewed through a yearly subscription.

How do I activate service?

Vehicles will be activated when the vehicle is warranty registered at delivery, and customer must go to www.volvosremotediagnostics.com to register to receive service.

Is there anything else a customer needs to do?

No. If the vehicle at any time reports a selection of engine high priority Diagnostic Trouble Codes, Volvo Action Service will contact the decision maker indicated in the ASIST profile of that vehicle to address and take appropriate action on that vehicle.

Can it be retrofitted on my older vehicles or other manufacturer’s vehicles?

No, this service is currently available only on new Volvo powered VN vehicles that are ordered on or after May 21, 2012.

Can the service be added to orders that were previously ordered prior to May 21, 2012?

No, at this time it is currently only available on new Volvo powered on-highway vehicles that are ordered on or after May 21, 2012 due to hardware and software changes both on the vehicle and service. Retrofit kits will be available at a later date.

Are other OEMs providing a similar service?

Yes, in a manner of speaking. Detroit Diesel offers Virtual Technician. However, Volvo’s Remote Diagnostic has a clear advantage on how an incident is communicated and managed (see comparison in RDN12-004). What components on the vehicle will be monitored? With initial launch of the service we are monitoring Volvo engines. As we evolve the service we will add other major components.

Why are Cummins engines not monitored?

Since we are a truck and engine OEM, we feel that we are best suited to monitor components that we have designed.

How will this service help with new engine introductions?

As we learn more about our engines and how they operate in different environments, we will take this understanding to the next level and incorporate it into our product design process.

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